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Virtual Support cares about your privacy. For this reason, we collect and use personal information only to the extent necessary for the delivery of our products, services, websites and mobile applications, as well as to communicate with you about them, or to respond to your request (collectively, our services "). Your personal information includes information such as:

  • Last name

  • Address

  • Phone number

  • Date of Birth

  • email address

  • Billing and payment information

  • Applicant information (for job applicants)

  • Other data collected that could identify you directly or indirectly.

Our Privacy Policy explains not only how and why we use the personal information we collect about you, but also how you can view, update, or take control of your personal information. We have also created a Trust Center which offers answers to your most frequently asked questions, quick links to access your account settings and instructions on how to exercise some of your rights, as well as definitions of terms and concepts. keys noted in this Privacy Policy.

If you have any questions about our practices or any of your rights described below, you can contact us at any time with our Data Protection Officer ("DPO") and our dedicated team that supports this office by contacting us. at This inbox is actively monitored and managed so that we can provide you with an experience you can trust.


What information we collect, how we collect it and why


Much of what you probably think of as personal information is collected directly from you when you:

  1. create an account or purchase one of our services (ex: billing information, including name, address, credit card number, government ID);

  2. seek help from our award-winning customer service team (ex: phone number);

  3. fill out contact forms or request newsletters or other information from us (eg email); or

  4. enter contests and surveys, apply for a job, or participate in other activities that we promote that may require information about you.

However, we also collect additional information when providing our services to ensure you get the necessary and optimal performance. These collection methods may not be as obvious to you, and so we wanted to highlight and explain other information about them below (as it varies from time to time):


Cookies and similar technologies on our websites and mobile applications allow us to track your surfing behavior, links clicked, items purchased, your device type and collect various data, including analytics, about how you use and interact with our Services. These technologies automatically collect data when you use and interact with our services, including metadata, log files, cookie / device IDs, page load time, server response time, and information from 'Approximate location to measure website performance and improve our systems, including optimizing DNS resolution, network routing, and server configuration. Specifically, interactions with functionalities, the content and links (including those of third parties, such as social media plug-ins) contained in the Services, Internet Protocol (IP) address, browser type and settings, date and time use of the Services, information on the configuration of the browser and plugins, language and cookie preferences, information on the devices accessing the Services, the type of device, the operating system used, the settings of the device, app ID, unique identifiers, and error data are collected. All of this enables us to provide you with more relevant product offerings and a better experience on our sites and mobile applications, as well as to collect, analyze and improve the performance of our services. We may also collect your location (IP address) so that we can personalize our services. For more information and to find out how to manage the technologies we use, see ourCookie Policy . If you would like to opt out of interest-based advertising click here [or if you live in the European Union click here ]. Please note that you will continue to receive generic announcements.

Completed data about you may be received from other sources, including publicly available databases or third parties from which we have purchased data, and in this case, we may combine this data with information about you that we already hold. to enable us to update, expand and analyze the accuracy of our records, assess the qualifications of a candidate for a position, identify new clients, and provide you with products and services that may be of interest to you. If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific purpose for which it was provided to us.

Use of information.

We strongly believe that it is necessary to minimize the data we collect while limiting its use and purpose (1) to operations for which we have received the necessary permissions, (2) to the extent necessary to provide the services you purchase or interact with, or (3) to the extent necessary or permitted for legal compliance or other legal purposes:


Provide, improve, update and improve our services. We collect various information relating to your purchase, use and / or interactions with our services. We use this information to:

  • Improve and optimize the operation and performance of our Services (including, again, our websites and mobile applications)

  • Diagnose problems and identify security risks, errors or needed service improvements

  • Detect and prevent fraud and abuse of our services and systems

  • Collect aggregate statistics on the use of services

  • Understand and analyze how you use our services and which products and services are most relevant to you.

Most of the data collected is aggregate or statistical data about how people use our services, and is not linked to personal information.



Sharing with trusted third parties. We may share your personal information with affiliates within our business family, with third parties with whom we have partnered to enable you to integrate their services into our own services, and with trusted third party service providers, if necessary, to enable them to provide services on our behalf, for example:

  • Processing of credit card payments

  • Display of advertisements

  • Contests or surveys

  • Analysis of our services and the demographics of our customers

  • Communications with you, for example by email or via a survey

  • Customer relationship management

  • Recruitment support and associated services These third parties (and any subcontractors to whom they may be authorized to call on) have agreed not to share, use or keep your personal data for purposes other than those necessary for the provision of Services .

We will also disclose your information to a third party:

  • in the event that we are required to sell or buy a business or assets (whether as a result of liquidation, bankruptcy or otherwise); your data will then be disclosed to the seller or potential buyer of said business or assets; or

  • if we sell or buy other companies or businesses, merge or partner with them or are acquired by them, or if we sell all or part of our assets. In the case of such transactions, your information may be one of the transferred assets.



Communication with you. We may contact you directly or through a third party service provider for products or services that you have purchased or purchased from us, such as those necessary for the provision of transactional or service-related communications. We may also contact you to provide you with additional service offerings which we believe will be useful if you give us your consent, or if this is permitted by legitimate interests. You do not need to provide your consent to purchase our products or services. These contacts may include:

  • E-mail

  • Text messages (SMS)

  • Phone calls

  • Messaging apps (for example, WhatsApp, etc.)

  • Automated phone calls or SMS.

You may also update your subscription preferences with respect to receiving communications from us and / or our partners by logging into your account and going to the "Account Settings" page.

In the event that we collect information from you in connection with an offer created in partnership with our associates, we will clearly define the identity of the company collecting this information and which of the two companies' privacy policies apply. In addition, it will describe any choice options available to you regarding the use and / or sharing of your personal information with a co-branded partner, as well as how to exercise those options. We are not responsible for the privacy practices of those sites or their content. Please read the privacy policy of any website you visit.


If you use a service that allows you to import contacts (for example by using email marketing services to send emails on your behalf), we will only use the contacts and other personal information for the requested service. If you believe that anyone who has provided us with your personal information and you want to request that it be removed from our database, please contact us at .

Transfer of personal information abroad. If you use our Services from a country other than the country where our servers are located, your personal information may be transferred across international borders. This transfer will only take place when this is necessary for the performance of the contract we have entered into with you, when we have your prior consent or when the appropriate standard contractual clauses are in effect. Likewise, when you call us or initiate a chat, we may provide you with technical support from one of our international locations outside of your home country.


Compliance with legal, regulatory and law enforcement requests. We cooperate with government, law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government, law enforcement officials, or a private party if, at our disposal, we believe it is necessary or adequate to respond to complaints and legal proceedings (such as requests for legal action). subpoena) in order to protect our property and rights or the property and rights of a third party, in order to protect public safety or any person, or to prevent or stop any activity which we consider to be illegal or immoral.

To the extent that we have legal permission to do so, we will take reasonable steps to notify you in the event that we are required to disclose your personal information to third parties in connection with legal proceedings. We will also disclose your information to the extent necessary to comply with any guidelines, provisions and policies of ICANN or ccTLD when you register a domain name with us. For reasons critical to maintaining the security, stability and resiliency of the Internet, this includes the transfer of domain name registration information to the underlying domain registry operator and to the fiduciary provider, as well. that the publication of this information in accordance with ICANN requirements,


Security, storage and retention of your data.


We follow generally accepted standards for storing and protecting the personal information we collect, both during transmission and after receipt and storage, including the use of encryption where appropriate.

We keep personal information only as long as necessary to provide the Services you have requested and then for various legitimate legal or business reasons. This may include retention periods:

  • mandated by law, contract or similar obligations applicable to our business activities;

  • for the preservation, resolution, defense or enforcement of our legal / contractual rights; or

  • necessary to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal information, you can contact us at .


How to access, update or delete your data.


To easily view, view, update, delete or transfer your personal information, or to update your subscription preferences, please log into your account and visit the “Account Settings” section. »Please visit our Trust Center for additional information and advice on accessing, updating or deleting data.

If you make a request to delete your personal information and this data is necessary for the products or services you have purchased, the request will be honored only to the extent that it is no longer necessary for the services purchased or required by us. legitimate business purposes or legal or contractual record keeping requirements.

If you are unable to access your account settings or our Trust Center for any reason, you can also contact us by any of the methods described in the "Contact Us" section below.


The EU-US Privacy Shield and Swiss-U.S.



Virtual Support is committed to subject all personal information received from EU member countries and Switzerland, in accordance with the Framework for Privacy Protection, to the applicable principles of the framework. To learn more about the Privacy Shield Framework, visit the US Department of Commerce's Privacy Shield List .

Virtual Support takes responsibility for handling the personal information it receives, in accordance with each Privacy Framework, and subsequently transfers to third parties acting as agents on its behalf. Virtual Support complies to the principles of Privacy protection for all transfers of personal information from the European Union and Switzerland, including the subsequent transfer of liability clauses.

With respect to personal information received or transferred in accordance with each Privacy Protection Framework, Virtual Support is subject to the regulatory powers of the United States. Federal Trade Commission. In certain situations, Virtual Support may need to disclose personal information in connection with legal requests by public authorities, including to meet legal or national security requirements.

If you have any questions regarding privacy or use of data that we have not satisfactorily answered, please contact our US dispute resolution provider (free of charge) at / watchdog / request . Under certain conditions, described in more detail on the Privacy Protection website , you can request arbitration when other dispute resolution procedures have been exhausted.

In accordance with the Privacy Shield Principles, Virtual Support is committed to resolving complaints relating to the collection or use of your personal information. Individuals from the EU and Switzerland with requests or complaints regarding our privacy policy should first contact us as set out in the "CONTACT US" section below in this policy. confidentiality.

Virtual Support is further committed to cooperate with the expert group set up by the European Data Protection Authorities (DPA) and the Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints regarding human resources data transferred from the EU and Switzerland in the context of an employment relationship.


"Do Not Track" notifications .

Some browsers allow you to automatically notify websites you visit not to track you with a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services and services, we do not change our practices when we receive a “Do Not Track” signal from a visitor's browser. To find out more about “Do Not Track”, you can visit .

Age restrictions.

Our services are available for purchase only for people over 18. Our services are not intended for, and not designed for, consumption or to attract anyone under the age of 18. If you know or have reason to believe that a person under the age of 18 has provided us with personal information, please contact us.

No discrimination.


We will not discriminate against you in exercising your privacy rights. Unless applicable laws allow, we will not do any of the following:

  • Deny you goods or services.

  • Charging you different prices or rates for goods or services, including giving you discounts or other benefits, or imposing penalties on you.

  • Provide you with a different quality or level of goods or services.

  • Suggest that you might receive a different price or tariff for goods or services, or a different quality or level of goods or services.


Changes to this policy.

We reserve the right to modify this privacy policy at any time. If we decide to change our privacy policy, we will post those changes here and in such media as we deem appropriate. So you know what information we collect, how we use it, and, if we publish it, under what circumstances. In the event that we make material changes to this Privacy Policy, we will keep you informed in this document, by email or by a notice posted on our home page within thirty (30) days. before the changes in question are implemented.

Data Protection Authority.


If you are from the European Economic Area (EEA) and we consider that your personal information is subject to the General Data Protection Regulation (GDPR), you can direct your questions or complaints to your local authority or to our supervisory authority. main control, the Office of the Information Commissioner of the United Kingdom, as set out below:

Office of the Information Commissioner

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Telephone: 0303 123 1113


Contact us


If you have any questions, concerns or complaints about our Privacy Policy, practices or services, you can contact our DPO office by email at


We will respond to all queries, inquiries or concerns within thirty (30) days.

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